Source: www.acwa.com

Walnut Valley Water District Produces First-Ever In-House Consumer Confidence Report

Fetched 2026-06-27 08:01 from www.acwa.com

Reading Summary (AI-generated)

Reading Summary: Walnut Valley Water District’s First In-House Consumer Confidence Report

Key Facts

Walnut Valley Water District (WVWD) completed its 2025 Consumer Confidence Report (CCR) entirely in-house for the first time in District history.
The project was led by Senior External Affairs & Sustainability Coordinator Stephanie Fu, who handled content, graphic design, layout, and production.
Staff from Operations, Water Quality, and Engineering departments collaborated to compile the data.
The report replaced outside consultants, generating cost savings while meeting all state and federal requirements.
The 2025 CCR is published in both English and Mandarin at walnutvalleywater.gov.

Who Is Affected

WVWD ratepayers in the Walnut, CA service area, who now receive the report in two languages.
District staff across multiple departments who took on expanded responsibilities.

Policy/Legal Angle

The CCR is mandated annually by the State of California and the U.S. Environmental Protection Agency (EPA) under federal drinking water law.

Blog Angles

Cost transparency: How much did WVWD actually save by going in-house, and could other small/mid-size districts replicate this model?
Language access: The Mandarin translation signals a specific community demographic — what does this tell us about equitable water communication strategies across California districts?
Staffing capacity: Is this a model of efficiency, or does it raise questions about workload burdens placed on public agency staff when consultant budgets are cut?

Full Text

Walnut Valley Water District Produces First-Ever In-House Consumer Confidence Report

by Walnut Valley Water District
Member Submitted News

WALNUT – Walnut Valley Water District (WVWD) has successfully completed its 2025 Consumer Confidence Report (CCR), marking the first time in District history that the annual water quality report was developed entirely in-house.

The CCR is an annual publication required by the State of California and the U.S. Environmental Protection Agency that provides customers with information about their drinking water quality, water sources, treatment processes, testing results, and regulatory compliance.

Historically, the District utilized outside consultants to assist with the design and production of the report. For the 2025 report, District team members leveraged their expertise to complete the project internally, resulting in cost savings for the District while maintaining a high-quality, professionally designed publication that meets all state and federal reporting requirements.

The project was led by Senior External Affairs & Sustainability Coordinator Stephanie Fu, who managed the report’s content development, graphic design, layout, and production. To ensure the report accurately reflected the District’s operations and water quality performance, team members from the Operations, Water Quality, and Engineering departments collaborated to compile testing data, infrastructure information, regulatory updates, and operational insights.

This cross-departmental effort transformed complex technical information into an engaging and easy-to-understand resource that helps customers better understand where their water comes from, how it is treated and monitored, and the investments being made to maintain a safe and reliable water system.

Producing the report internally not only reduced consultant costs but also provided greater flexibility to customize the report’s design, enhance educational content, and incorporate customer-focused graphics and resources. The project reflects the District’s commitment to innovation, transparency, fiscal responsibility, and continuous improvement.

The 2025 CCR is available online in both English and Mandarin at https://walnutvalleywater.gov/your-water/your-drinking-water/water-quality/ .

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